At TEKENABLE, our team of data scientists and technologists help organisations deliver enhanced throughput, speedier time to market and more personalised offerings, leveraging our portfolio of AI services:
Robotic Process Automation
RPA has taken a significant mis-step in many large implementations. It has been packaged as a tool for use by business users, with no IT expertise, to develop processes and move data between systems.
TEKENABLE delivers RPA with the methodology of a software project, mindful of the pitfalls and using techniques that adapt to modifications in the underlying systems. Using Ranorex our RPA solutions can adapt intelligently to change.
Conversational Interfaces (ChatBots)
Businesses need to communicate with their customers in the manner customers want. In 2018 over 5 billion people used messaging apps, surpassing Social Media use.
The only way to meet that scale of challenge is to deploy Bots that understand Natural Language, can answer questions and integrate with your existing (potentially legacy) systems to transact on behalf of the user.
We use the Cortana Intelligence platform’s language understanding, translation and object classification services to identify what is being requested and data associated with the request.
We do this with an approach that we call “Conversational NLP” allowing a more natural conversation flow and avoiding the stilted, scripted flow forced by IVR for example.
Machine Learning (ML) can solve problems for which there is no algorithmic solution (NP incomplete problems). Neural networks, Deep Learning networks, Decision Trees, Cluster Analysis and Bayesian Analysis are just some of the techniques available to find order in apparently chaotic data.
Supervised and unsupervised learning techniques enable the creation of ML models that provide predictive outcomes which can be applied to customer retention, real time marketing and recommendation applications driving better customer service and supporting decision making.
The availability of AI, Cognitive computing and Robotic Automation tools is enabling organisations to redesign the roles that humans perform in the workforce.
The elimination of non-value adding tasks has always been on the Lean agenda, but it is now possible to take that a step further and automate many value adding activities that humans would once have done.
This enables the human workforce to be focused on quintessentially human skills such as empathy, creativity, emotional intelligence and enables the organisation to offer service levels never seen before.